Refund policy

General Return Conditions

Returns are accepted within 14 days of receiving your order.

Items must be unused, in original condition, with all packaging and tags intact.

Return shipping is paid by the customer unless the return is due to our error or a defective product.

Inspection of returned items takes 3–7 business days after we receive them.

For any return-related questions, email us at info@weshapewear.com.

 

Swimwear Returns

Swimwear can be returned only if:

all original tags are intact,

the hygiene sticker is present,

the item has not been worn, washed, or tried on in a way that leaves traces.

If unsure about eligibility, please contact info@weshapewear.com

 

Returns of Other Products

Other eligible products may be returned within 14 days if:

the item is unused and in new condition,

original packaging is preserved,

the product is complete and undamaged.

Questions? Write to: info@weshapewear.com

 

Defective or Incorrect Items

If you received a defective or incorrect item:

1. Contact us within 48 hours of delivery.

2. Provide photos or video proof.

3. We will arrange a replacement or a full refund.

We cover all shipping costs for defective/incorrect items.

Support email: info@weshapewear.com

 

Non-returnable Items

Underwear and shapewear cannot be returned for hygiene reasons.

Swimwear without hygiene sticker or missing tags is non-returnable.

Cosmetic products (if applicable).

If you need clarification, emailinfo@weshapewear.com

 

How to Request a Return

Please include:

your order number,

name used on the order,

reason for return,

photos if required.

We will send return instructions and the return address.

Contact: info@weshapewear.com